Terms & Conditions

Please note, that because of the natural nature of our Virgin Indian Hair, there will be variations of texture and color between bundles. Each bundle of hair comes from an individual person and is completely natural from end to end; therefore we can make no guarantees on color and texture. We will, however, make every effort to match your order to meet your desired requirements. The color of our natural Virgin Indian Hair is a combination of a #1b and #2 and may have shades and/or tones of brown. Due to the pure nature of our natural human hair products, most product concerns can be resolved with a simple care and maintenance routine. Even a simple wash and condition can often remedy tangling problems that may occur from general use. All of our products are human hair and must be properly cared for. Please remember, our hair is very different from beauty supply store hair... Keeping the hair healthy and moisturized is of key importance.

Terms of payment: Our terms of payment require complete payment in advance, before your order is shipped out. There are no exceptions. We accept all debit and major credit cards. Your credit card is charged as soon as you place an order online. Any type of credit card fraud will be prosecuted to the fullest extent of the law. Your billing address must be entered correctly for your order to go through. Do not put your shipping address as the billing address, doing so will only decline the charge, hold your funds, and delay your order. We reserve the right to withhold approval of any sale.

Order Processing: All orders can be placed online 24/7. In order for the 2 day processing of your order to begin you must place it before 8pm eastern or it will be counted for the next day. Holidays and other events that may prevent ordering will be announced prior to the closing of the online store. Fraud We will not accept any fraud. If you are a someone you know is fraudulently using a credit card that belongs to someone else, rest assure that your IP address is logged and you will be prosecuted. Please be advised online fraud is extremely serious and can lead to lengthy prison terms.

Lost Shipments: Unfortunately things happen. If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact USPS directly they most likely have more info than us and can resolve by locating the package. If problems continue please contact us so we can expedite the process of recovering your order. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending USPS investigation of the situation. Incorrect Orders / Products In the rare event of a mistake on our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as on your order. You must notify us of any incorrect or missing items within 3 days after receipt of your shipment.

Limitation of Liability: Mikiel's Virgin Hair LLC does not accept liability beyond the remedies set forth herein, including but not limited to any liability for products not being available for use, or the provision of services and support. In no event shall Mikiel's Virgin Hair LLC, it’s owners, employees, and representatives be held liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products, services, and support. Customer agrees that for any liability related to the purchase of products or services, Mikiel's Virgin Hair LLC is not liable or responsible for any amount of damages above the aggregated dollar amount paid by customer for the purchase(s) of products or services under this agreement.

Copyrights and Other Rights: Images of people or places displayed on the myvirginhair.com site are either the property of Mikiel's Virgin Hair LLC, or not the property of and used only for advertisement purposes. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the myvirginhair.com site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Mikiel's Virgin Hair LLC on this site may be the subject of other intellectual property rights owned or not owned by Mikiel's Virgin Hair LLC . Any such right that is not expressly licensed hereunder is reserved by Mikiel's Virgin Hair LLC .

Policy Changes: Prices, specifications, and the availability of products are subject to change without notice. Any error, whether photographic or typographical is subject to correction. Mikiel's Virgin Hair LLC , reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.